Ergonomics in General
Badly designed products in where users don't understand how the product should work, the product is causing frustration when using it, or the product is causing discomfort, pain or injuries. We can help. We focus on the user-interaction and help find solutions for your company and products.
We have worked on user-interaction for big or small companies, products ranging from smart rings, computer keyboards, head- and earphones, voice controlled speakers to even big objects like operating rooms or fire vans. Our experience in this field has helped companies worldwide to create an overall better experiences for their consumers.
Our focus is on hardware products and digital interfaces for hardware products. We study the usability and general ergonomics for the user-product-interaction.
For both (usability and ergonomics) we help to conduct user tests to test the usability (user-friendliness) of a product and write recommendations how to improve the usability of the product for redesign. Normally we test several variations with the same person at the same time and compare this with a benchmark (the original product). If you are interested, please contact us via email or send a message using our contact form below. We will reply to you within two (working) days.
Ergonomics, Human Factors
We are specialized in ergonomic research (or human factors research if you like) for consumer products ranging from task-flow analysis, define reaching maps to improving the physical ergonomics (comfort & fit) for ear- or headphones. Normally the following is requested:
• Set up Userpanel & Ergonomic Usertests
• Ergonomic Review Report (incl. recommendations)
• Ergonomic Guidelines for product categories
• Design for Ergonomics
We have a lot of body measurements available which we use regularly for our clients to write guidelines. If there is no ergonomic data available however or the ergonomic data available is not accurate enough for your product, we suggest to measure up specific target groups to acquire necessary body measurements for improving your product ergonomics. For wearables we recommend 3D Anthropometrics, digital scanning technology and in some cases a PCA analysis. This data can be used directly in products or first translated into (design) guidelines.
A lot of products are well designed but as products are getting ever more 'controllable' including traditional buttons, levers and knobs, electronic interfaces and feedback by light or sound, it is inevitable this leads to an ever growing increase of frustration and confusing using the products.
Usability is also very dependent on the target group, where older aged people have a different interface in mind than the nowadays interfaces and some interfaces might not even be most appreciated by older aged people due to a decreasing functionality of senses, dexterity, etc. In short, the easier the interfaces and the easier people understand the product, the better the usability.
Usability can be measured by paying attention to broadly five (or six) components, namely
• Learning curve: How easy is it for users to accomplish basic tasks the first time?
• Memorability: Once learned, how easily can users do it correct after the first attempt?
• Efficiency: Once users have learned the design, how quickly can they perform tasks?
• Errors: How many errors do users make, how severe are these errors, etc.
• Satisfaction: How pleasant is it to use the design?
• (Utility: Does it do what users need?)